Verutti Lebanon FAQ | Orders, Payments, Returns & Warranty

Verutti Lebanon FAQ | Orders, Payments, Returns & Warranty
Customer Care

Frequently Asked Questions

Clear answers about Verutti products, payments, returns, warranty and after-sales support.

What products are available from Verutti Lebanon?
Verutti Lebanon currently offers watches, sunglasses and other products shown as available on the online store. Available models may vary based on current stock and online availability.
Which payment methods are available?
We currently offer Cash on Delivery and payment via Wish Money. Our team may contact you to confirm your order or provide payment details when needed.
How does payment via Wish Money work?
After placing your order, our team will provide the Wish Money transfer details. Your order is prepared after the payment has been received and confirmed.
How much does delivery cost and how long does it take?
Delivery is free across Lebanon. Estimated delivery time is 1–3 business days after order confirmation and, where applicable, payment confirmation. We do not currently ship outside Lebanon.
Can I return or exchange a product?
Eligible products may be returned or exchanged within 7 days of delivery, provided they are unused, unworn and in their original condition with packaging and accessories. Full terms are set out in our Return & Refund Policy.
What does the watch warranty cover?
Eligible watches include a 1-year warranty on the watch movement for manufacturing defects affecting normal operation, subject to inspection. The warranty does not cover misuse, accidental damage, normal wear or other exclusions stated in the Warranty Policy.
Do sunglasses and wallets include a one-year warranty?
Sunglasses, wallets and accessories do not include a general one-year warranty unless a specific warranty is clearly stated on the product page or at purchase. Products received defective or damaged may still be handled under the Return & Refund Policy.
How can I contact customer care?
You can contact us by phone or WhatsApp at 03887654. From outside Lebanon: +961 3 887 654. Business hours are 10:00 AM to 6:00 PM.

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