Verutti Lebanon Warranty Policy | Watches & After-Sales Care

Last updated: October 4, 2026

Verutti Lebanon is committed to providing reliable after-sales support. This Warranty Policy explains the warranty coverage applicable to eligible Verutti products purchased from our Lebanon store.

1. Watch Warranty

Eligible Verutti watches include a 1-year warranty on the watch movement from the date of purchase, covering manufacturing defects affecting the normal operation of the movement.

The warranty applies only to defects determined to result from manufacturing or workmanship and is subject to inspection by Verutti Lebanon.

2. Sunglasses and Wallets

Sunglasses, wallets, and other accessories are not covered by a general one-year warranty unless a specific warranty is expressly stated on the relevant product page or at the time of purchase.

Products received defective, damaged, or incorrect may still be eligible for assistance under our Return & Refund Policy.

3. What the Warranty Does Not Cover

The warranty does not cover damage or deterioration resulting from:

• accidental damage, impact, dropping, crushing, or breakage;
• scratches, cosmetic wear, discoloration, or normal wear and tear;
• misuse, improper care, or use inconsistent with the product’s intended purpose;
• water or moisture damage beyond the product’s stated water-resistance specification;
• normal battery depletion;
• wear to straps, bands, clasps, lenses, frames, or other consumable or exterior components caused by normal use;
• unauthorized repair, modification, opening, or alteration of the product;
• loss or theft.

4. Defects Identified Upon Delivery

If a product is received defective, damaged, or incorrect, please contact us as soon as possible. Where the issue falls within the applicable return and exchange period, it will normally be handled under our Return & Refund Policy.

5. How to Make a Warranty Claim

To submit a warranty claim, please contact our customer care team and provide:

• your order number or proof of purchase;
• a clear description of the issue;
• clear photos or videos showing the problem where applicable.

The product may need to be inspected before warranty eligibility can be confirmed.

6. Warranty Resolution

After inspection and confirmation of an eligible manufacturing defect, Verutti Lebanon will determine the appropriate solution based on the nature of the issue and product availability. This may include repair, replacement, or another appropriate remedy.

A replacement may be offered with the same model or, where the same model is unavailable, an appropriate alternative may be discussed with the customer.

7. Warranty Service and Delivery Costs

If a warranty claim is confirmed to relate to a covered manufacturing defect, Verutti Lebanon will provide instructions for handling the product and will determine the appropriate arrangements for warranty service.

Any costs resulting from misuse, accidental damage, unauthorized repair, or other non-covered causes remain the customer’s responsibility.

8. Consumer Rights

This Warranty Policy does not limit any mandatory rights or remedies that may apply to customers under applicable Lebanese law.

9. Contact Us

For warranty and after-sales support, please contact Verutti Lebanon:

Phone / WhatsApp
03887654
From outside Lebanon: +961 3 887 654

Business Hours
10:00 AM – 6:00 PM

Store Address
Beirut – Al-Janah
Al-Jandolin Roundabout
Allek Center – 4th Floor
Beirut, Lebanon