Last updated: October 4, 2026

At Verutti Lebanon, we want you to be confident in your purchase. Please review the following return, exchange, and refund conditions before submitting a request.

1. Return & Exchange Period

You may request an eligible return or exchange within 7 days of receiving your order.

All requests must be approved by our customer care team before any product is returned.

2. Eligibility

To qualify for a return or exchange, the product must:

• be unused and unworn;
• be in the same condition in which it was received;
• include its original packaging, tags, accessories, manuals, and any items supplied with the product;
• show no signs of wear, scratches, alteration, misuse, or damage caused after delivery.

Watches, sunglasses, and wallets are subject to these conditions unless otherwise stated at the time of purchase.

3. Non-Returnable or Non-Exchangeable Items

The following items are not eligible for return or exchange due to a change of mind:

• used, worn, altered, scratched, or damaged products;
• products returned without their original packaging or supplied accessories;
• items marked as Final Sale or otherwise identified as non-returnable at the time of purchase.

This does not affect claims relating to products received defective, damaged, or incorrect.

4. Defective, Damaged, or Incorrect Products

If you receive a product that is defective, damaged upon delivery, or different from the product you ordered, please contact us as soon as possible and provide your order number together with clear photos or videos showing the issue.

Once the issue has been verified, Verutti Lebanon will arrange an appropriate solution, which may include replacement, exchange, repair, or refund, depending on the circumstances and product availability.

Where the issue is confirmed to be a manufacturing defect, delivery damage, or an error by Verutti Lebanon, the reasonable delivery costs required to correct the issue will be covered by us.

5. Change-of-Mind Returns or Exchanges

If an eligible return or exchange is requested because you changed your mind, selected the wrong item, or would like a different model, the customer is responsible for the return delivery cost and any applicable redelivery cost.

The product must first be received and inspected before an exchange or refund is approved.

6. Refunds

If a refund is approved, it will be processed after the returned product has been received and inspected.

Refunds will be issued using an appropriate method based on the original payment method. For Cash on Delivery (COD) or Wish Money orders, our customer care team will coordinate the refund method directly with the customer.

Any original delivery charges may be non-refundable where the return is not caused by a defective, damaged, or incorrect product.

7. Exchanges

Exchanges are subject to product availability. If the requested replacement is unavailable, our team will discuss the available alternatives with you.

A replacement product will normally be arranged only after the original product has been received and inspected.

8. Warranty Claims

Issues that arise outside the return and exchange period may be covered separately under the applicable Verutti warranty. Warranty eligibility and coverage are subject to our Warranty Policy.

9. How to Request a Return or Exchange

Please contact us before returning any item and provide your order number, the reason for your request, and photos or videos where relevant.

Phone / WhatsApp
03887654
From outside Lebanon: +961 3 887 654

Business Hours
10:00 AM – 6:00 PM

Please do not send a product back before receiving return instructions and approval from our customer care team.